JOB DESCRIPTION

DESIGNATION:

1. JOB SUMMARY:

Areas of responsibility:

• Introduction and exploitation of new technology
• Collaborating with departments in order to prepare them for new technology
• Developing and promoting collaboration solutions using the Microsoft O365 platform to meet business needs for a more flexible/mobile way of working
• Management of the intranet and shared services portal ensuring that the platform and content remain current;
• Management of collaboration tools and platforms
• Work closely with corporate functions such as the Communications Team

Essential skills:

• Ability to work collaboratively with staff and managers across the business and the Shared ICT Service;
• Ability to develop strategic collaboration solutions;
• Ability to deliver hands-on delivery of solutions;
• Experience of delivering digital solutions using Agile Methodology; and Prosci change management
• Experience of collaboration platforms
• Understanding of digital tools and their most appropriate application to areas of business

2. JOB PURPOSE:

The purpose of the role is to introduce new technologies into the business and ensures that the technologies are exploited for the purposes of business efficiency, effectiveness and collaboration in order to benefit to the organization.

3. DESCRIPTION OF DUTIES:

List key personal duties in order of importance.

• To work with teams across the organization to make them aware and ready to use new technologies.
• To design and create training content, utilizing a number of channels to ensure that staff are trained and confident in the use of a range of This will include (but not be limited to) classroom-based training, “pop-up” training, on-demand training, virtual training, training at point-of-collection, super-user training, and genius bars.
• To collaborate with other corporate functions to assist with the adoption of new technology and deployment of innovative solutions.
• To model user experience requirements.
• To work with analysis and design specialists, use business experience and skills to assess and advise on the usability and accessibility of different design and system options.
• To ensure that there is a commitment to high standards in IT/human interaction.
• To undertake, or initiate an assessment of the organization’s maturity in usability, and take appropriate follow-up action.
• To recommend and source provision of training from external providers.
• To maintain and publish a catalog of learning and development activities.
• To record users accessing training so that revenue charges can be made across the three councils related to the delivery of the Training service.
• To mentor junior staff within the team, across the service and IT where appropriate.

4. DIMENSIONS:

Autonomy

• Has defined authority and accountability for actions and decisions within a significant area of work, including technical, financial and quality aspects.
• Work is often self-initiated.
• Is fully responsible for meeting allocated technical and/or project/supervisory objectives.
• Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.
• Confident in managing changing and conflicting priorities.

Influence

• Influences organization, customers, suppliers, partners, and peers on the contribution of own specialist area
• Builds appropriate and effective business relationships.
• Makes decisions that significantly impact the work of service delivery areas throughout the employing organizations, contributing to the successful achievement of strategic organizational objectives and financial performance.
• Has significant influence over the allocation and management of resources appropriate to given assignments

Complexity

• Has a broad business understanding and deep understanding of own specialist area.
• Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work that requires the application of fundamental principles in a wide and often unpredictable range of contexts.
• Develops and implements policy and strategy in own specialist area and contributes to the implementation of overall ICT Shared Service policy and strategy.
• Understands the relationship between own specialist area and wider customer/organizational requirements.

Business Skills

• Advises on the available standards, methods, tools, and applications relevant to own specialist area and can make appropriate choices from alternatives.
• Analyses, designs, plans, executes, and evaluates work to time, cost, and quality targets.
• Manages and mitigates risk.
• Communicates effectively, both formally and informally.
• Demonstrates clear leadership.
• Facilitates collaboration between stakeholders who have diverse objectives.
• Takes all requirements into account when making proposals.
• Takes initiative to keep skills up to date.
• Mentors colleagues
• Maintains an awareness of developments in the industry.
• Analyses requirements and advises on scope and options for continuous operational/service improvement.
• Demonstrates creativity, innovation, and ethical thinking in applying solutions for the benefit of the customer/stakeholder.
• Understands and communicate the implications of new technologies, industry developments, and the role and impact of technology in employing to senior management and Councilors.

I agree to the above job description

Post Holder……………………………………………………………… Date………………….

Director / Chief Officer………………………………………………… Date………………….

SELECTION CRITERIA/PERSON SPECIFICATION

Conditions to Note:

Candidates:

When completing your application form, please address your answers directly to each of the selection criteria below. This enables the panel to assess your ability to meet each criterion. It’s essential that you give at least one example of your ability to meet each of the 5 Values and Behaviors: Responsive, Innovative, Collaborative, Enterprising, and Serving our Public.

Recruiting Managers:

The following values and behaviors are essential criteria in each post and must be addressed directly by candidates. The Guidance Notes on values and behaviors for managers give example questions to probe candidates in the interview and application stages of the recruitment process.