(Sr.) DIT ICT Consultant

Posted 3 weeks ago


Job Title Technology Consultant
Position Number(s)
Department Shared ICT Services
Section or Service Technology Adoption Team



Responsible to: Technology Adoption Manager
Employees directly supervised None



Areas of responsibility:

  • Introduction and exploitation of new technology
  • Collaborating with departments in order to prepare them for new technology
  • Developing and promoting collaboration solutions using the Microsoft O365 platform to meet business needs for a more flexible/mobile way of working
  • Management of the intranet and shared services portal ensuring that the platform and content remain current;
  • Management of collaboration tools and platforms
  • Work closely with corporate functions such as the Communications Team


Essential skills:

  • Ability to work collaboratively with staff and managers across the business and the Shared ICT Service;
  • Ability to develop strategic collaboration solutions;
  • Ability to deliver hands-on delivery of solutions;
  • Experience of delivering digital solutions using Agile Methodology; and Prosci change management
  • Experience of collaboration platforms
  • Understanding of digital tools and their most appropriate application to areas of business


The purpose of the role is to introduce new technologies into the business and ensures that the technologies are exploited for the purposes of business efficiency, effectiveness and collaboration in order to benefit to the organization.


List key personal duties in order of importance.

  • To work with teams across the organization to make them aware and ready to use new technologies.
  • To design and create training content, utilizing a number of channels to ensure that staff are trained and confident in the use of a range of This will include (but not be limited to) classroom-based training, “pop-up” training, on-demand training, virtual training, training at point-of-collection, super-user training, and genius bars.
  • To collaborate with other corporate functions to assist with the adoption of new technology and deployment of innovative solutions.
  • To model user experience requirements.
  • To work with analysis and design specialists, use business experience and skills to assess and advise on the usability and accessibility of different design and system options.
  • To ensure that there is a commitment to high standards in IT/human interaction.
  • To undertake, or initiate an assessment of the organization’s maturity in usability, and take appropriate follow-up action.
  • To recommend and source provision of training from external providers.
  • To maintain and publish a catalog of learning and development activities.
  • To record users accessing training so that revenue charges can be made across the three councils related to the delivery of the Training service.
  • To mentor junior staff within the team, across the service and IT where appropriate.



  • Has defined authority and accountability for actions and decisions within a significant area of work, including technical, financial and quality aspects.
  • Work is often self-initiated.
  • Is fully responsible for meeting allocated technical and/or project/supervisory objectives.
  • Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.
  • Confident in managing changing and conflicting priorities.



  • Influences organization, customers, suppliers, partners, and peers on the contribution of own specialist area
  • Builds appropriate and effective business relationships.
  • Makes decisions that significantly impact the work of service delivery areas throughout the employing organizations, contributing to the successful achievement of strategic organizational objectives and financial performance.
  • Has significant influence over the allocation and management of resources appropriate to given assignments



  • Has a broad business understanding and deep understanding of own specialist area.
  • Performs an extensive range and variety of complex technical and/or professional work activities. Undertakes work that requires the application of fundamental principles in a wide and often unpredictable range of contexts.
  • Develops and implements policy and strategy in own specialist area and contributes to the implementation of overall ICT Shared Service policy and strategy.
  • Understands the relationship between own specialist area and wider customer/organizational requirements.


Business Skills

  • Advises on the available standards, methods, tools, and applications relevant to own specialist area and can make appropriate choices from alternatives.
  • Analyses, designs, plans, executes, and evaluates work to time, cost, and quality targets.
  • Manages and mitigates risk.
  • Communicates effectively, both formally and informally.
  • Demonstrates clear leadership.
  • Facilitates collaboration between stakeholders who have diverse objectives.
  • Takes all requirements into account when making proposals.
  • Takes initiative to keep skills up to date.
  • Mentors colleagues
  • Maintains an awareness of developments in the industry.
  • Analyses requirements and advises on scope and options for continuous operational/service improvement.
  • Demonstrates creativity, innovation, and ethical thinking in applying solutions for the benefit of the customer/stakeholder.
  • Understands and communicate the implications of new technologies, industry developments, and the role and impact of technology in employing to senior management and Councilors.


I agree to the above job description


Post Holder……………………………………………………………… Date………………….

Director / Chief Officer………………………………………………… Date………………….





Job Title: Technology Consultant

Conditions to Note:


When completing your application form, please address your answers directly to each of the selection criteria below. This enables the panel to assess your ability to meet each criterion. It’s essential that you give at least one example of your ability to meet each of the 5 Values and Behaviors: Responsive, Innovative, Collaborative, Enterprising, and Serving our Public.


Recruiting Managers:

The following values and behaviors are essential criteria in each post and must be addressed directly by candidates. The Guidance Notes on values and behaviors for managers give example questions to probe candidates in the interview and application stages of the recruitment process.


A Equal Opportunities

  • Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Customer Care and service delivery, and the ability to implement these policies in the workplace.
B Qualifications:

  • Educated to bachelor degree level or holds a relevant professional qualification
C Knowledge & Experience:

  • Takes a logical, analytical approach to problem solving and pays close attention to detail. Has acquired a broad understanding of information systems concepts and practice, particularly those used within own organization.
  • Demonstrates a concern and aptitude for considering the user’s perspective in IT development.
  • Has a good understanding of alternative software engineering life cycles for development and the concepts and practices required to operate effective information systems.
  • Has excellent interpersonal skills and is fully experienced at dealing with clients/users.
  • Possesses a broad understanding of business and business activities, understands the significance of commercial constraints and has a deep understanding of user aspects of interactive systems.
  • Is expert in the methods and techniques for eliciting the context of use, user needs, analyzing context of use and generating user requirements. Is familiar with tools for representing system requirements.
  • Is expert in the day-to-day evaluation of the human/computer interaction aspects of IT-enabled products and services through user trials, surveys, formal modelling and list-based assessments of IT-enabled products and services.


Our Values & Behaviors
P Productive

  • We show initiative, drive and determination to get the job done; and constantly to improve what we do
  • We determine the right course of action through listening to the needs of our customers
  • We are accountable for our actions and the decisions we make
  • We help others to be productive, independent and make informed decisions
A Ambitious

  • We are ambitious in creating new solutions which bring about substantial benefit
  • We challenge ourselves to be the best we can be
  • We take pride in providing public services to our communities
  • We work as a team to support one another to be the best we can be for our customers
C Collaborative

  • We provide local leadership and work with partners jointly to develop and deliver services
  • We listen to one another respectfully and constructively, working together to resolve issues another and respect one another’s point of view
  • We challenge one another
  • We treat everyone with courtesy, fairness and transparency
E Enterprising

  • We seek the best deal when looking for ways to improve value for money and reduce cost
  • We look for new ways to generate growth, income and maximise commercial potential
  • We take managed and considered risks to enable us to achieve the best outcomes



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