Posted 3 weeks ago

Senior Virtual Assistant


DIVERSE IT is seeking a responsible and resourceful Virtual Assistant to join our team. Working remotely, the Senior Virtual Assistant will provide exceptional customer service to our clients, create and update spreadsheets, manage inboxes and calendars, schedule social media content, and provide research as needed. The ideal candidate should be tech-savvy, able to communicate through multiple channels, and extremely organized.



Main duties will include, but not limited to:

  • Complete administrative projects on time with accuracy
  • Deliver high-quality work under minimum supervision
  • Provide various levels of customer service as an assistant
  • Provide quick turnaround on client correspondence, questions, and/or concerns
  • Complete client-specific functions:
    • When assigned perform Administrative Assistant duties including creating documents and spreadsheets, providing customer service assistance, preparing research, maintaining databases, and one-off tasks.
    • When assigned perform Personal Assistant duties including scheduling meetings, managing daily calendar, booking travel accommodations for clients, and one-off tasks.
    • When assigned perform Inbox Management duties including organizing inboxes, decluttering, prioritizing, and categorizing to make email an effective tool of communication for businesses.
    • When assigned perform Social Media Management duties including schedule and posting content for social media.


About the Job

The DIVERSE IT Team is made up of a mostly virtual workforce. With the challenges of working virtually, in a fast-paced environment, we are made up of strong and unique individuals who create our team-first company culture.


A successful DIVERSE IT Team Member enjoys continually learning new things and is constantly improving themselves. They are a strong communicator who is able to communicate complex ideas, listen well, and maintain excellent customer service. They are organized and detail-oriented. They have the ability to accept feedback and make adjustments based on that feedback. They take pride in their work and maintain a high level of quality control. They have exceptional time management and are great at multitasking. They also enjoy new challenges and changes to their work environment.


Most importantly a successful DIVERSE IT Team Member is authentic, versatile, a self-starter, and a team player.


We look forward to meeting you!


Minimum Qualifications

  • High School Diploma, GED, or equivalent
  • 3+ years of experience managing and conducting administrative responsibilities
  • Driven and self-motivated
  • Able to work independently with minimum supervision
  • Detail Oriented
  • Strong communication skills, both verbal and written
  • Ability to create and build custom reports
  • Outstanding time management skills
  • Manage a high volume of work in a fast-paced and ever-changing environment
  • Ability to work as a team in multiple, concurrent projects
  • Experience working one-on-one with clients in customer service setting
  • Tech-Savvy
  • Willing to learn new skills and expand knowledge to better serve clients
  • Advanced knowledge of Microsoft Office (Word, PowerPoint, and Excel)
  • Experience with Google Suite Apps, cloud services


Preferred Qualifications

  • Professional experience in scheduling and posting via social media platforms Facebook, Twitter, Instagram, and YouTube on behalf of clients or businesses
  • Experience using social media scheduling software such as Buffer or Hootsuite
  • Familiarity with HubSpot or other CRM web-based tracking systems
  • Experience creating Social Media content


Computer Requirements

  • For the home wireless system:
    • Strong Internet Connection
    • Have a firewall to protect wireless
    • Not allow others to use their wireless
    • Use strong passwords for the wireless system and firewall (not the factory installed).
  • Computer:
    • Have 2-factor authentication for computers and critical
    • Encryption for hard drive
    • Good security software (McAfee, Norton, MalwareBytes, etc. )
  • If traveling or working outside the house:
    • Do not use unsecured public Wi-Fi
    • Tethering or VPN to protect internet usage
    • Never leave the computer unprotected – especially if it is on and unlocked


Additional Information

  • Supervisory Responsibility: This position has no supervisory responsibilities.
  • Position Type and Expected Hours of Work: This is an hourly, contract position.
  • Other Duties: Please note this job listing is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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